User Interviews reviews · researched 12 Nov 2026
Is User Interviews legit?
Yes. User Interviews is a real research-recruiting company, part of UserTesting (now named Auros) since January 2026, whose studies pay real incentives, but approval is rare and pay depends on the researcher marking you complete. Doing a study and not being paid: the researcher decides whether you completed it and can withhold pay for lateness, unfinished tasks or doubted answers, and User Interviews cannot track pay a researcher sends or chase it after 3 months.
- Trustpilot3.2/51,269 reviews
- Read 12 Nov 2026
The User Interviews review
Researched Nov 2026 · 19 sourcesIt pays Avg $45+/study; $20–$1,500+/study by format (platform-stated).
Joined through its own application (it publishes no job postings)
User Interviews, Inc. is a Delaware company at 228 Park Ave S, New York, co-founded by its CEO Basel Fakhoury with Dennis Meng and Bob Saris; it raised a $27.5M Series B led by Sageview Capital in December 2022. UserTesting bought it on 7 Jan 2026, and on 29 Sep 2026 UserTesting renamed itself Auros, keeping User Interviews as a product brand. It says it paid over 94,000 participants in the last year and launches over 5,000 studies a month.
When User Interviews pays, you redeem it through Tremendous as a gift card, a virtual Visa or a donation (no PayPal, bank transfer or cash); otherwise the researcher pays in the type shown before you apply. Most are issued in a day or two, but researchers have up to 10 business days, and UserTesting studies pay 14 days after the study.
Trustpilot 3.2/5 (1,269 reviews). Read November 2026.
Open to people in 34 countries (its help center's list, read 6 Nov 2026): the US, Canada, Mexico, Brazil, Argentina, Chile and Puerto Rico; Australia, New Zealand, India, Japan, Malaysia and Singapore; and the UK, Ireland, South Africa and 18 countries of continental Europe (among them Germany, France, Spain, Italy, the Netherlands, Poland and the Nordics). A mobile phone number is needed to verify the account.
No case of anyone posing as User Interviews turned up. Its own mail comes from schedule@, compensation@ and projects@userinterviews.com; for any other sender it says not to click links or share details, and to ask Support through Edison after signing in. Researchers should not recruit you off the platform: report one who does.
What people praise
- 66% of its 1,269 Trustpilot reviews give 5 stars (read 12 Nov 2026), against 17% giving 1 star.
- Among its 15 newest 5-star Trustpilot reviews (Jul 2025 to Nov 2026), participants say a gift card arrived right after the interview, payments came within a couple of days, and pay is set by the client, not the site.
- If a researcher cancels a UserTesting live session less than 24 hours ahead or does not show up, you are owed 25% of the incentive, though you have to ask Support for it.
What people complain about
- The Better Business Bureau rates it F and not accredited, with 119 complaints in the last 3 years and 89 in the last 12 months, citing 3 it did not answer and 5 not resolved (read 12 Nov 2026).
- Its 10 newest BBB complaints (28 Sep to 27 Oct 2026) are all about unpaid incentives ($40 to $493 where stated); in 4, User Interviews replied that the researcher had marked the person incomplete, so nothing was due.
- Of the 20 newest 1 and 2-star Trustpilot reviews (18 Sep to 11 Nov 2026), at least 11 say pay for a study they finished came late or never came, and 3 say only a chatbot answered them.
- Paid studies are rare: its help center says it is typical to be approved for 1 to 2 studies a year, and selection is entirely up to each researcher.
What has gone wrong
- January 2026. UserTesting bought User Interviews on 7 Jan 2026, with no price disclosed. Since then its participants also get studies from UserTesting customers, with no new account needed, and those incentives are processed by UserTesting 14 days after the study.
- September 2026. On 29 Sep 2026 UserTesting renamed itself Auros, a company with a network of 7.6 million verified people that is moving into training and evaluating AI. UserTesting and User Interviews continue as product brands under Auros.
- October 2026. From 9 Oct to 11 Nov 2026, three Trustpilot reviewers said AI-moderated interviews they completed were later rejected: one marked a no-show, one told three months on that it was poor quality, one that they had not met the qualifications. A BBB complaint of 19 Oct 2026 reports two unpaid AI-moderated studies.
Best for: People living in one of its 34 countries who keep a detailed profile (job title, LinkedIn), apply only to studies that truly fit them, and are happy taking a gift card or virtual Visa for an occasional study. Not for: Anyone who needs regular income or cash: 1 to 2 approved studies a year is typical, screening calls are unpaid, and when User Interviews pays there is no PayPal, bank transfer or cash.
Honest catches
- Pay here is platform-stated, not measured live from a job feed, so treat it as a benchmark rather than a guaranteed rate.
Sources for this review
- User Interviews: Participant Terms and Conditions (User Interviews, Inc., a Delaware corporation, 228 Park Ave S, New York; effective January 9, 2023; read November 12, 2026)
- User Interviews: About (co-founders Basel Fakhoury, Dennis Meng and Bob Saris; 'now part of UserTesting, Inc.'; read November 12, 2026)
- TechCrunch: User Interviews raises $27.5M Series B led by Sageview Capital (December 20, 2022)
- UserTesting: UserTesting acquires User Interviews (press release, Bellevue, WA, January 7, 2026; terms not disclosed; over 6 million participants)
- Thoma Bravo: UserTesting announces rebranding as Auros (press release, Bellevue, Wash., September 29, 2026)
- User Interviews: Get paid for surveys, focus groups, and studies (participant page: 94,000+ paid in the last year, 5,000+ studies a month, average over $45; read November 12, 2026)
- User Interviews Help Center: Learn how and when you'll receive your incentive payment (Tremendous, 10 business days, UserTesting 14 days, withheld incentives, 3-month limit; updated October 14, 2026)
- User Interviews Help Center: Redeem your incentive (prepaid Visa is the closest cash-like option; updated October 14, 2026)
- User Interviews Help Center: Create a participant account (mobile number, typical 1 to 2 approved studies a year; updated October 14, 2026)
- User Interviews Help Center: FAQ, UserTesting studies for User Interviews participants (updated November 4, 2026)
- User Interviews Help Center: How do I join a UserTesting Live Conversation? (25% if the researcher cancels late or does not show; updated November 4, 2026)
- User Interviews Help Center: Is this email really from User Interviews? (updated October 14, 2026)
- User Interviews Help Center: Why am I receiving calls, emails, or messages from a researcher? (Premium Screening, off-platform recruiting; updated October 14, 2026)
- User Interviews Help Center: Countries where you can participate in studies (34 countries; updated October 5, 2026)
- Better Business Bureau: User Interviews Inc. business profile (F rating, not accredited, 119 complaints in 3 years; read November 12, 2026)
- Better Business Bureau: User Interviews Inc. complaints (10 newest, September 28 to October 27, 2026; read November 12, 2026)
- Trustpilot: User Interviews reviews (3.2, 1,269 reviews, claimed profile, has not replied to negative reviews; read November 12, 2026)
- Trustpilot: User Interviews 1 and 2-star reviews (20 newest, September 18 to November 11, 2026; read November 12, 2026)
- Trustpilot: User Interviews 5-star reviews (read November 12, 2026)
Got a message from User Interviews?
Its real sites: userinterviews.com. Paste the message to check the links, the sender and the pay.
User Interviews publishes no public job board, so this review rests on the sources listed with it, not on a measurement of its listings.
User Interviews reviews: questions
Is User Interviews legit?
Yes. User Interviews is a real research-recruiting company, part of UserTesting (now named Auros) since January 2026, whose studies pay real incentives, but approval is rare and pay depends on the researcher marking you complete. Doing a study and not being paid: the researcher decides whether you completed it and can withhold pay for lateness, unfinished tasks or doubted answers, and User Interviews cannot track pay a researcher sends or chase it after 3 months.
Is User Interviews real or a scam?
Real. User Interviews is a real company, not a scam. No case of anyone posing as User Interviews turned up. Its own mail comes from schedule@, compensation@ and projects@userinterviews.com; for any other sender it says not to click links or share details, and to ask Support through Edison after signing in. Researchers should not recruit you off the platform: report one who does.
Does User Interviews pay?
Yes. Bought by UserTesting on 7 Jan 2026; UserTesting renamed itself Auros on 29 Sep 2026, and User Interviews is now a product brand under Auros (Thoma Bravo's press release). It states it paid over 94,000 participants in the last year and launches over 5,000 studies a month (its participant page, read 6 Nov 2026). Its Better Business Bureau profile rates it F, with 119 complaints in the last 3 years and 89 in the last 12 months, the newest of 27 Oct 2026, most about unpaid or withheld incentives (read 12 Nov 2026). Payouts: When User Interviews pays the incentive, it is a choice of digital gift cards, a virtual prepaid Visa or a donation through Tremendous (no PayPal, bank transfer or cash); when the researcher pays, the researcher picks the type (cash, PayPal, direct deposit, gift card, check). Most incentives are issued within a day or two, researchers have up to 10 business days, and UserTesting studies are paid by UserTesting within 14 days (its help center, read 6 Nov 2026). When User Interviews pays, you redeem it through Tremendous as a gift card, a virtual Visa or a donation (no PayPal, bank transfer or cash); otherwise the researcher pays in the type shown before you apply. Most are issued in a day or two, but researchers have up to 10 business days, and UserTesting studies pay 14 days after the study.
What do workers say about User Interviews?
Trustpilot 3.2/5 (1,269 reviews), read November 2026. Praise: 66% of its 1,269 Trustpilot reviews give 5 stars (read 12 Nov 2026), against 17% giving 1 star. Complaints: The Better Business Bureau rates it F and not accredited, with 119 complaints in the last 3 years and 89 in the last 12 months, citing 3 it did not answer and 5 not resolved (read 12 Nov 2026).
Has anything gone wrong at User Interviews?
January 2026: UserTesting bought User Interviews on 7 Jan 2026, with no price disclosed. Since then its participants also get studies from UserTesting customers, with no new account needed, and those incentives are processed by UserTesting 14 days after the study. September 2026: On 29 Sep 2026 UserTesting renamed itself Auros, a company with a network of 7.6 million verified people that is moving into training and evaluating AI. UserTesting and User Interviews continue as product brands under Auros. October 2026: From 9 Oct to 11 Nov 2026, three Trustpilot reviewers said AI-moderated interviews they completed were later rejected: one marked a no-show, one told three months on that it was poor quality, one that they had not met the qualifications. A BBB complaint of 19 Oct 2026 reports two unpaid AI-moderated studies.
How do I spot a fake User Interviews recruiter?
No case of anyone posing as User Interviews turned up. Its own mail comes from schedule@, compensation@ and projects@userinterviews.com; for any other sender it says not to click links or share details, and to ask Support through Edison after signing in. Researchers should not recruit you off the platform: report one who does.
Who is User Interviews for?
Best for: People living in one of its 34 countries who keep a detailed profile (job title, LinkedIn), apply only to studies that truly fit them, and are happy taking a gift card or virtual Visa for an occasional study. Not for: Anyone who needs regular income or cash: 1 to 2 approved studies a year is typical, screening calls are unpaid, and when User Interviews pays there is no PayPal, bank transfer or cash.