Ecommerce Analyst - Booking Verification (US)

A hotel booking should be clear from the first click to confirmation - but that isn’t always how it feels online. With TELUS Digital AI Community, you’ll put hotel booking and cancellation journeys on major travel platforms to the test, then share detailed feedback that helps us see where the experience works and where it could be clearer.

Responsibilities

• Book hotel offers from a pre-selected list through online travel agencies, or imitate a purchase when the project instructions call for it.
• Follow each booking from start to finish, including the cancellation process, and record what happens along the way.
• Capture step-by-step test details.
• Call hotels or property providers after booking to confirm they received the reservation, then record your findings.
• Complete questionnaires with detailed feedback about the full online experience.
• For assignments that involve a purchase, use your own payment method to book a hotel, typically choosing a refundable option in the $75–$150 range. Keep transaction records to support reimbursement.
• After confirming a booking with the property by phone, cancel it as instructed. TELUS will reimburse necessary cancellation fees and bookings that are not refunded, according to the project guidelines.

Requirements

• You live in the United States and can complete the project from your own home.
• You have moderate experience with Microsoft Office applications, including Excel and Word, and Google tools. You can use basic formulas and filters.
• You’re familiar with hotel reservations, travel booking websites and online shopping.
• You’re confident using the internet, email and common applications.
• You’re organized, attentive to detail and flexible.
• You communicate clearly in spoken and written English. Additional language skills are a plus.
• You have a reliable computer or laptop, a modern smartphone and a private, high-speed home internet connection with a unique public IP address. VPNs and proxy services are not permitted.
• You have an active phone service for outbound calls to confirm bookings. You may use Google Voice or a standard carrier line.

Participants that are selected for the Project and that complete the Project will receive:

• 15 USD per task
• Each task (end to end booking & cancellation) is estimated to be 45 minutes long.
• Payment will be made after task completion and QA approval, which will be performed according to the task guidelines.
• Invoices for purchases need to be submitted for QA approval to be reimbursed.
• This is an independent contractor opportunity.
• Payments will be processed via AI Community portal- Hyperwallet

Where you can work

This role is 100% remote, for applicants located in United States.