Veterans Service Officer (VSO)

Location:Remote

micro1 is engaging Veterans Service Officers (VSOs) to contribute valuable expertise to a customer's project focused on enhancing support resources and understanding for veterans. In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required - your domain knowledge is what matters.

Scope of Work

• Review, assess, and provide actionable feedback on AI-generated content related to veterans' benefits, claims processes, and advocacy.
• Curate realistic scenarios, case studies, or documentation to simulate authentic veteran assistance interactions.
• Evaluate the accuracy, clarity, and relevancy of information as it pertains to veterans' legal rights, health resources, and benefit eligibility.
• Contribute structured, written guidance and verbal insights to refine project deliverables and system outputs.
• Ensure that communication, terminology, and guidance reflect best practices in veterans’ affairs and adhere to regulatory standards.
• Collaborate asynchronously with project coordinators to clarify requirements and maximize impact.
• Document gaps, inconsistencies, or areas for improvement within training datasets and AI responses.

Preferred Qualifications

• Extensive experience as a Veterans Service Officer or in a comparable advisory capacity within veterans’ services.
• Expert-level understanding of VA benefits, claims processes, and veteran advocacy procedures.
• Strong written and verbal communication skills, with emphasis on clarity, empathy, and precision.
• Ability to interpret complex regulations and distill them into accessible guidance for diverse audiences.
• Demonstrated commitment to veterans’ well-being and a nuanced understanding of their unique needs.
• Experience reviewing policy documents, preparing educational resources, or delivering training is highly valued.
• Prior participation in remote or technology-driven projects is a plus, though not required.

Where you can work

This role is 100% remote: you can work from any country except Afghanistan, Belarus, DR Congo, China, Cuba, Ethiopia, Hong Kong, Iraq, Iran, North Korea, Libya, Myanmar, Macau, Russia, Sudan, Somalia, South Sudan, Syria, Ukraine, Venezuela and Yemen.