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Multilingual

Content Evaluator – Bilingual (French and English)- Flexible Hours

Innodata logoInnodata~$15–$19/hrtypicalRemote in United StatesPosted 1mo ago
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About the role

Innodata (Nasdaq: INOD) is a global data engineering company. We believe that data and Artificial Intelligence (AI) are inextricably linked. Our mission is to enable the responsible advancement of artificial intelligence by providing the data, evaluation frameworks, and human expertise required to build AI systems that can be trusted at scale. We provide a range of transferable solutions, platforms, and services for Generative AI / AI builders and adopters. In every relationship, we honor our 36+ year legacy delivering the highest quality data and outstanding outcomes for our customers.

Role OverviewWe are seeking detail-oriented evaluators to conduct human quality evaluations for an enterprise AI customer support product on Instagram, WhatsApp, and Messenger. You will evaluate and benchmark AI model responses against complex evaluation rubrics using provided business knowledge bases.

What You’ll Own

  • Model Evaluation: Review and score AI-generated customer interactions across Foundational, Experiential, and Operational dimensions (e.g., Action Fidelity, Faithfulness, Hallucination, Compliance, Tone, and Handoff).
  • Intent & Fact Verification: Benchmark both informational (R1) and transactional (R2) customer queries against authoritative business sources (FAQs, product catalogs, SOPs) within the task UI.
  • Quality Assurance: Participate in dual-review processes and daily calibration audits to ensure inter-rater agreement and establish ground-truth performance targets.
  • Performance Targets: Deliver precise evaluation

You’ll Thrive in This Role If You Have

  • Customer Service Background: Prior experience in customer service, call centers, retail, or handling customer communications via email, chat, or phone (highly prioritized).
  • English Proficiency: Exceptional written English skills with a strong command of tone, brand voice, grammar, and nuance.
  • French Proficiency: Exceptional written French skills with a strong command of tone, brand voice, grammar, and nuance.
  • Analytical Precision: Ability to strictly follow multi-tier evaluation guidelines, complex logic trees, and technical rubrics without deviation.
  • Tech Adaptability: Comfort using dedicated web-based tools and labeling interfaces.

Please be aware of recruitment scams involving individuals or organizations falsely claiming to represent employers. Innodata will never ask for payment, banking details, or sensitive personal information during the application process. To learn more on how to recognize job scams, please visit the Federal Trade Commission’s guide at https://consumer.ftc.gov/articles/job-scams.

If you believe you’ve been targeted by a recruitment scam, please report it to Innodata at verifyjoboffer@innodata.com and consider reporting it to the FTC at ReportFraud.ftc.gov .

Where you can work

This role is 100% remote, for applicants located in United States.

From Innodata's job posting, checked Oct 18, 2026.

Apply on Innodata (opens the job details)

The application

Your details and CV, then 13 questions.

Have readyCVLinkedIn (optional)
  1. 1.
    What is your highest level of education?Pick one: High School · College Degree · Some College
  2. 2.
    What degree have you earned?Pick one: Associates · Bachelors · Masters · P.H.D · No Degree
  3. 3.
    What was the major/field of study for your degree(s)?Short answer
  4. 4.
    What is your expected hourly rate?Short answer
  5. 5.
    Which US state are you located in?Pick one (51 options)
  6. 6.
    What is your Vietnamese proficiency level?Pick one: Basic · Professional · Native
  7. 7.
    What is your English proficiency level?Pick one: Basic · Professional · Native
  8. 8.
    Are you proficient in any other languages?Pick any (26 options)
  9. 9.
    Do you, now or in the future, require sponsorship to work in the United States?Yes or no · optional
  10. 10.
    Are you at years 18 years of age?Yes or no
  11. 11.
    Are you legally authorized to work in the US?Yes or no
  12. 12.
    Have you ever worked for Innodata?Pick one: Yes - Current Employee · Yes - Former Employee · No
  13. 13.
    ​If you provided a phone number, do you consent to receiving follow-up communication via text message (or SMS message) regarding your application status?Yes or no

From Innodata's apply page, checked Oct 18, 2026.

About Innodata

A listed AI-data company hiring US remote AI associates and evaluators on flexible hours, from $15/hr up to $75/hr for specialists.

How it pays: Not stated on its postings; they give an expected hourly range and do not say whether the role is a contract or employment, except where a posting names a fixed-term contract.

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