Benefit Navigation expert

Are you a benefits professional - plan design, payer and claims operations, or benefits regulatory and compliance? Our client is developing AI-generated benefits-navigation content, and needs experienced benefits professionals to validate it.

In this role, you'll

• Review and validate evaluation rubrics for accuracy and real-world relevance
• Assess AI-generated benefits-navigation scenarios used to inform a synthetic dataset
• Identify inaccurate, unrealistic, ambiguous, or potentially harmful guidance
• Recommend improvements based on real-world benefits administration experience

You're a strong fit if you

• Have substantial experience in benefits administration, benefits navigation, or healthcare coverage - Must Have
• Bring a strong understanding of Medicare and/or Medicaid - Must Have
• Know common customer questions, service workflows, and escalation practices - Must Have
• Can tell general educational guidance from situations needing a licensed, legal, clinical, or plan-specific referral

Strongly preferred

• Employer-sponsored group benefits or health and welfare administration
• Benefits navigation, advocacy, or benefits-related customer service
• Quality assurance, rubric development, or content validation
• Experience reviewing AI-generated or synthetic customer-service content

This is a non-clinical review role - likely not the right fit if your background is primarily hands-on clinical care.

Details

• Remote, hourly, $70/hour
• Application includes a short domain-expert interview

Where you can work

This role is 100% remote: you can work from any country except Andorra, Afghanistan, Armenia, Azerbaijan, Barbados, Burkina Faso, Burundi, Bahamas, Bhutan, Belarus, Belize, DR Congo, Central African Republic, Congo (Republic), Cameroon, China, Cuba, Cape Verde, Djibouti, Dominica, Eritrea, Ethiopia, Fiji, Micronesia, Grenada, Georgia, Guinea, Equatorial Guinea, Guinea-Bissau, Honduras, Haiti, Iraq, Iran, Kenya, Kyrgyzstan, Cambodia, Kiribati, Comoros, St. Kitts and Nevis, North Korea, Kazakhstan, Lebanon, Liechtenstein, Liberia, Lesotho, Libya, Moldova, Montenegro, Marshall Islands, Mali, Myanmar, Mauritania, Maldives, Malawi, Niger, Nicaragua, Nauru, Papua New Guinea, Pakistan, Palestine, Palau, Russia, Solomon Islands, Seychelles, Sudan, Sierra Leone, Somalia, Suriname, South Sudan, São Tomé and Príncipe, Syria, Eswatini, Chad, Togo, Tajikistan, Timor-Leste, Turkmenistan, Tonga, Tuvalu, Ukraine, Uganda, Vatican City, St. Vincent and Grenadines, Venezuela, Vanuatu, Samoa, Yemen, Zambia and Zimbabwe.